The rep figured out which pole I need even though I could not find the model number for the trampoline. I am very happy.
Skywalker trampolines must use a paper sack to ship their second box of trampoline parts. I wouldn’t know because they have sent back two shipments of the second box of parts due to packing damage and have yet to receive the third shipment of box#2 of parts 21 days later. Mostly it will be 22+ days before I finally receive my complete order. Not impressed with skywalker tramps and shipping thus far.
Not sure whose great idea was it to offer a “$40 donation in your name” after purchase to families with kids, which is your primary market. I recommend taking that $40 and putting it into better packaging (since one box definitely needed it), into a lower purchase price, or into better work instructions with more pictures and less words. Trampoline turned out fine and no issues, other than the items above.
The land was a perfect fit and brought new life to the trampoline
Our first purchase was through Amazon and that was a mistake. I reached out to you guys directly and repurchased it and everything arrived in perfect condition and complete. So thankful for your customer service’s help. My kids are beyond happy!
Customer service was helpful and great
A storm tipped over our trampoline. All we had to do was tip it back over, remove the old enclosure and order this new one.
This company makes solid products and stands by them !
Pay extra attention to instructions before you begin putting it together (my mistake). Satisfied with product. Our daughter loves it
The trampoline was delivered as expected, in time for Christmas, and our kids went crazy when they saw it :) It was super simple to set up and we all have been having a great time jumping, laughing and enjoy time together on it.
My grandson loves it. It's perfect size, we'll built, shipped great. No complaints. Love it.
Fits great!
Seems fine so far but the videos describing setup were way too fast and nonspecific. More care needs to be taken to produce new videos that slowly and mindfully show how to setup each item.
Great service and products
Product fine. Need better instructions and label parts for easier assembly. I had a helper with 30 years experience in fleet management and maintenance. Took us 9 hours to complete. Number or label components so easier to match to other parts. Instructions and video poor for assembly.
They are too long otherwise good. I have to use 1. 5 per tube.
It was a little tough to put together. But I prepared grandpa and he did it in about an hour.